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The Marsh ConsumerConnexions insurance brokerage call center has been recognized for customer satisfaction excellence by J.D. Power and Associates under its Certified Call Center Program.
The following services received certification recognition for Marsh U.S. ConsumerConnexions:
- Life & Health Affinity Services
- Auto & Home Choice Services
- Voluntary Benefit Services
- Sponsored Program & Franchise
- Professional Liability Insurance
For certification status, a call center must perform within the top 20 percent of customer service scores, which is based on benchmarks established by J.D. Power and Associates’ cross-industry customer satisfaction research. The criteria used include evaluation of: courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution.
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